At Gusta Coins, the priority is making sure every customer has a positive, safe and hassle-free experience when buying coins for FC Ultimate Team. Our whole delivery process was designed to be as fast and transparent as possible. Still, as with any digital service, a technical hiccup can happen during the coin transfer. If it does, know that we're ready to solve any situation quickly.

What are the possible technical problems?

Technical problems can involve situations such as:

• The transfer process being interrupted due to instability on EA Sports' servers.
• Connection failures with the Web App (FUT Companion) or trouble accessing the account.
• Cards not being listed correctly on the transfer market.
• Incorrect details provided at the time of purchase.
• Unexpected errors in the automated delivery systems.

These problems, although rare, can happen due to factors outside Gusta Coins, such as game server updates, unscheduled maintenance, system overload or even local internet issues.

What to do if you run into a technical problem?

1. Stay calm We know you're eager to get your coins, but unexpected things can happen. Don't worry: our team is ready to solve any situation.
2. Contact support immediately As soon as you notice any anomaly, delay or failure in the transfer process, message our support. You can reach us on WhatsApp, e-mail or Gusta Coins' official channels. Let us know:
   • Order number or the name used in the purchase
   • Platform (PlayStation, Xbox or PC)
   • A detailed description of what happened (for example: coins didn't show up in the account, error listing cards, etc.)
   • Screenshots, if possible (they speed up the diagnosis and the solution)
3. Don't change anything in the account without guidance In some cases, manual changes made without support's guidance can make the problem harder to solve. Always wait for our team's instructions before trying any new procedure in the Web App or in the game.

How will Gusta Coins' support help you?

Our team of specialists is trained to quickly identify the cause of the problem and propose the best solution. After you get in touch, our team will:

• Analyze the transaction status and the system logs.
• Check for possible instability on the game servers or external failures.
• Guide you on the next steps, whether restarting the process, adjusting information or waiting for the servers to stabilize.
• Keep you informed in real time about the progress of the solution.

If needed, we can refund or reprocess the order, making sure you're never left at a loss.

Tips to avoid technical problems

• Always check that the details you sent are correct and up to date.
• Whenever possible, do the operations at off-peak times to avoid server overload.
• Follow every instruction from Gusta Coins' support, both before and during the transfer.

Committed to your satisfaction

Gusta Coins only considers a purchase complete when the customer is satisfied and the coins have been delivered correctly. If anything fails, our commitment is to solve it as quickly and transparently as possible, always prioritizing your safety and peace of mind.

If you face any technical problem during the coin transfer, don't hesitate: contact Gusta Coins' support immediately. We're available to look into every case, solve unexpected issues and make sure your purchase is completed successfully. Your satisfaction and trust are essential to us!

If you have any questions, you can always count on our team. Together, we'll make sure your experience is always the best possible.